SAMMEE

FAQ

HOW HAS SAMMEE RESPONDED TO COVID-19? 
SAMMEE products are produced in an FDA registered facility, following strict food manufacturing quality standards to protect products from contamination of any kind. Our fulfillment specialists are required to wear protective gear while building your orders. SAMMEE ships all of its packages to you via USPS. USPS has put policies into place to limit direct contact between drivers, packages, and recipients for your safety.

WHAT IS BOBA?
Boba is a chewy, ball-shaped treat that can usually be found at the bottom of cold/iced teas and is typically consumed through a wide straw. It is also known as bubbles, black pearls, or tapioca balls. Boba is made from the starch of the cassava root.

WHAT IS MILK TEA POWDER?
An all-in-one blend of tea, cream, and sugar for a ready-to-drink bubble tea that is as easy to make as it is to drink. This mix can be used to make iced, blended, and hot drinks and come in four flavors: Classic, Earl Grey, Matcha and Taro. 

IS BOBA (TAPIOCA) GLUTEN-FREE?
Y
es, boba is made from tapioca starch, the root of the cassava plant, and is gluten-free.

DO YOUR PRODUCTS CONTAIN ANY ALLERGENS?
All of our Milk Tea Powders and Milk Tea Base contain milk and soy.

IS THERE ANYTHING ELSE I'LL NEED TO MAKE MY BUBBLE TEA?
For all boba kits, you will need your own drinking cup and water or milk.

HOW LONG WILL THE COOKED BOBA LAST?
Once cooked, boba should retain its texture for 5-6 hours un-refrigerated. We recommend consuming all the boba you cook in one setting to prevent loss of quality and texture.

HOW DO I STORE THE UNCOOKED BOBA?
Store uncooked boba in a sealed and airtight container in a cool/dry area. Do NOT store in the fridge or freezer. 

HOW IS SAMME PRONOUNCED?
SAMMEE is pronounced like the name: SAM-MEE

HOW LONG WILL MY ORDER TAKE TO PROCESS?
Please allow 2-3 days for processing, but we will always try our best to fulfill orders within a day.

HOW LONG WILL SHIPPING TAKE?
We ship our boba kits using USPS Priority Mail, which states a 1-3 business day shipping period within the U.S. Please double check your address to prevent delays in shipping.

HOW MUCH IS SHIPPING?
For perishable products, we only ship using USPS Priority Mail. Prices will be calculated at checkout and vary based on location and size/weight of your order. For non-perishables, we ship using standard USPS First Class Mail.

WHERE DO YOU SHIP?
Due to COVID-19, we are currently only shipping to the U.S. and Canada. We apologize for the inconvenience.

WHAT IS YOUR REFUNDS/EXCHANGE POLICY?
Unfortunately, perishable products cannot be returned. All food items on the site are sold on a non-returnable basis unless defective. If for any reason you’re unsatisfied or have received a damaged product, please send us a note at: hi@drinksammee.com.